Shipping Information

Last updated: 20-12-2025

At Custom Patches, we aim to deliver high-quality custom products as quickly and efficiently as possible. This page explains our production timelines, shipping options, and delivery expectations.

Production Time

All of our products are custom made to order, which means production begins after your design is approved and payment has been received.

Typical production times are as follows:

  • Standard production: 7-10 business days
  • Complex or bulk orders: May require additional production time

Production times may vary depending on order volume, design complexity, and seasonal demand. Estimated timelines will be communicated during the order process.

UK Shipping

We offer shipping throughout the United Kingdom.

  • Standard UK delivery: 1-3 business days after dispatch
  • Orders are shipped using reputable courier services
  • Tracking details are provided once your order has been dispatched

Please note that delivery times are estimates and may be affected by courier delays or unforeseen circumstances.

International Shipping

We also ship internationally to selected destinations.

  • International delivery times vary by location
  • Customs processing and local delivery services may impact delivery speed
  • Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country

International shipping costs and estimated delivery times will be provided at checkout or upon request.

Shipping Costs

Shipping costs depend on:

  • Order size and weight
  • Delivery destination
  • Selected shipping method

Exact shipping charges will be displayed during the checkout process or confirmed before production begins.

Order Dispatch

Once your order has been completed and dispatched:

  • You will receive a confirmation email
  • Tracking information will be provided where available
  • Responsibility for delivery passes to the courier once the order is dispatched

Please ensure that your delivery address is accurate to avoid delays.

Delays and Issues

While we strive to meet all estimated delivery times, delays can occasionally occur due to:

  • Courier disruptions
  • Weather conditions
  • Customs clearance (for international orders)

If your order is delayed or you experience any delivery issues, please contact us and we will assist in resolving the matter as quickly as possible.

Incorrect or Incomplete Addresses

Custom Patches UK cannot be held responsible for delays or lost shipments caused by incorrect or incomplete delivery information provided at checkout. Please review your address carefully before confirming your order.

Damaged or Missing Orders

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photos of the issue

We will investigate and offer a suitable resolution in line with our Terms & Conditions.

Contact Us

If you have any questions regarding shipping or delivery, please contact us: