Privacy Policy

Last updated: 20-12-2025

This Privacy Policy explains how Custom Patches UK collects, uses, stores, and protects your personal information when you visit or use our website at https://custompatches.org.uk.

We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

Who We Are

Custom Patches UK
Website: https://custompatches.org.uk
Email: [email protected]

In this Privacy Policy, “we”, “us”, and “our” refer to Custom Patches UK.

Information We Collect

We may collect and process the following types of personal information:

  • Contact information (such as name, email address, phone number, and delivery address)
  • Order and payment-related information
  • Design files or artwork submitted for custom orders
  • Communication records (emails, contact forms, support enquiries)
  • Technical data such as IP address, browser type, device information, and usage data

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Communicate with you about your orders or enquiries
  • Provide customer support
  • Improve our website, services, and user experience
  • Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following lawful bases:

  • Performance of a contract
  • Compliance with a legal obligation
  • Legitimate business interests
  • Your consent (where required)

Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services, including:

  • Payment processors
  • Delivery and courier companies
  • IT and website service providers

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Cookies

Our website uses cookies to improve functionality and user experience. Cookies help us understand how visitors use our website and enable certain features.

You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Access to personal data is limited to authorised personnel and service providers who require it to perform their duties.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

When data is no longer required, it is securely deleted or anonymised.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to or restrict processing
  • Request data portability

To exercise your rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: