Terms & Conditions

Last updated: 20-12-2025

These Terms & Conditions govern the use of the Custom Patches website and the purchase of products and services from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

About Us

Custom Patches UK
Website: https://custompatches.org.uk
Email: [email protected]

Throughout these Terms & Conditions, “we”, “us”, and “our” refer to Custom Patches UK, and “you” refers to the customer or website user.

Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

You must not misuse this website by knowingly introducing viruses, trojans, or other harmful material or attempting to gain unauthorised access to the website or its systems.

Products and Services

We specialise in custom-made patches and related products. As many of our products are made to order based on customer specifications, all designs, sizes, colours, and quantities must be carefully reviewed before placing an order.

Product images, descriptions, and samples are for illustrative purposes only and may vary slightly from the final delivered product.

Orders

When you place an order with us, you are making an offer to purchase products subject to these Terms & Conditions. An order is not considered accepted until we confirm it in writing or commence production.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Incomplete or incorrect order details
  • Issues with payment authorisation
  • Design content that infringes intellectual property or is inappropriate

Pricing and Payment

All prices displayed on our website are in GBP (£) unless otherwise stated.

Prices may be subject to change without prior notice. However, once an order is confirmed, the agreed price will not change.

Payment must be made in full before production begins, unless otherwise agreed in writing.

Custom Designs and Intellectual Property

By submitting designs, logos, or artwork to us, you confirm that you own the rights to use and reproduce the material or have obtained permission from the rights holder.

You agree to indemnify Custom Patches UK against any claims arising from intellectual property infringement related to materials you provide.

We reserve the right to refuse to produce designs that are unlawful, offensive, or infringe third-party rights.

Production and Delivery

Production times vary depending on the product type, quantity, and complexity of the order. Estimated production and delivery times are provided for guidance only and are not guaranteed.

Delivery timelines may be affected by factors beyond our control, including courier delays or customs clearance for international orders.

Please refer to our Shipping & Delivery Information page for further details.

Cancellations and Refunds

Due to the customised nature of our products, orders cannot usually be cancelled or refunded once production has started.

Refunds or replacements may be considered in cases where:

  • The product is faulty
  • The product does not match the approved design
  • An error has occurred on our part

Any refunds or reworks will be handled in accordance with UK consumer law.

Complaints

If you are unhappy with any aspect of our products or services, please refer to our Complaints Policy for details on how to raise a concern and how we handle complaints.

Limitation of Liability

To the fullest extent permitted by law, Custom Patches UK shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions limits our liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.

Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with UK GDPR.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms & Conditions, please contact us: